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How to apply a members discount, credit or benefits in Lightspeed

This guide walks you through how to look up a member, assign them to a table and apply their membership discount, credit and benefits at the Lightspeed point of sale.

Before you start

Make sure you have the following in place:

  1. The membership discount benefit set up in both Glu and your Lightspeed back office - read how to do this here.

  2. A Membership button added to your Lightspeed POS menu - read how to set that up here.

1 ᐧ Click Memberships

When you're ready to search for a member, tap the Membership button.

2 ᐧ Enter Member Code

A member lookup window will appear. You have a few ways to find a member:

  • Search by member ID or email - type the member ID code or email address into the search field.

  • Scan the QR code - click the scan code button to use the iPad's built-in camera to scan the member's QR code directly.

3 Assign them to the table

Once you've found the customer's profile, tap Assign to table. The customer must be assigned directly from their Member profile page - once you do this, any applicable membership discounts are automatically applied to their order.

4 Check wallet benefits

Once the member has been assigned to the table found, You can take a look at their wallet on the right hand side that shows their benefits. If they have member credit you can click on this to view and apply to the bill.

Tap Redeem to apply it.

5 Complete Payment Processing

Proceed with your normal payment process to finalise the transaction. If the member benefits do not cover the full amount, the remaining balance can be taken by any other payment method.

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