How to create, manage, sell and redeem gift cards

Gift cards

Set up a gift card product in Glu; whether it's a fixed price, flexible monetary amount, or a configurable option with variant pricing.

Create gift cards

Schedule a gift card to go live on your store on a future date, making it easy to plan ahead for seasonal campaigns, events, or promotions.

How to schedule a gift card

Set a custom validity period on a gift card to create a sense of urgency and drive sales during quieter periods.

Create a limited validity gift card

Set your store-wide defaults for terms and conditions, validity periods, and redeem code patterns so every new gift card starts with the right settings already in place.

How to set up store defaults

Issue free of charge gift cards for marketing campaigns, service recovery, employee rewards, and more - directly from your Glu admin area.

Issue complimentary or free of charge gift cards

Set a custom validity period on your gift cards to control how long customers have to redeem them after purchase.

Setting your gift cards expiry and validity

Setup your gift cards for customers to purchase

Selling & issuing

Look up a gift card or customer quickly using Glu's global search, without having to navigate through multiple sections of the admin area.

How to search for a gift card or customer

Redeem a gift card directly in the Glu admin area, with a full activity log kept against the gift card for reference.

How to redeem a gift card in Glu

How to issue a refund

Extend the validity of an expired gift card directly from the order page in your Glu admin area.

How to extend a customer's expired gift card

Walk through the steps to locate a customer's order, confirm the email address, and resend their gift card or order confirmation email.

How to help a customer who hasn't received their gift card email

Post-purchase customer support

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